The Service is operated by CLRD Technologies Ltd, a company registered in England and Wales (company number 16970508) with its registered office at 6B Wyndham Road, Poole, BH14 8SH, United Kingdom ("CLRD", "we", "us"). By accessing or using CLRD ("the Service"), you agree to be bound by these Terms of Service together with our Privacy Policy and, where applicable, our Data Processing Agreement, all of which form a single agreement between you and us. If you do not agree, do not use the Service.
CLRD is a document management and compliance tool for UK low-carbon technology installers (solar, battery storage, EV charge points, heat pumps and related equipment). The Service generates regulatory documentation for submission to Distribution Network Operators ("DNOs") based on structured installation data provided by users, and can transmit that documentation to DNOs by email at your direction.
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You must provide accurate and complete information when creating an account and keep it up to date. You must be at least 18 years old to use the Service.
If you use the Service on behalf of a company or other organisation — including, for agency accounts, installation companies you represent — you confirm that you are authorised to act for that organisation and to accept these Terms on its behalf.
You agree to use the Service only for its intended purpose of generating compliant installation documentation. You must not misuse the Service or attempt to access it through unauthorised means, including by attempting to scrape, reverse-engineer, or replicate the Service.
Where your plan includes access to the CLRD API, you may use the Service programmatically with API keys issued to your account. API access is provided for your own organisation's benefit: use by your employees, and by contractors acting on your behalf, in connection with your own account and the compliance work you carry out (including, for agency accounts, on behalf of the installation companies you represent). You may use the API through software of your choosing — your own, or third-party tools operating on your account's behalf.
You may not resell or sublicense API access. Separately, incorporating the CLRD API into commercial software — any product or service sold or licensed to its own customers that uses the API as part of a broader offering — requires CLRD's explicit prior written approval, whether the software accesses the API with its provider's keys or with keys belonging to its customers. If you develop or supply such software, please contact us about a partner agreement before integrating. Reference data returned by the API (including ENA register data) may be used within your integration but must not be extracted in bulk or republished as a dataset.
You are responsible for keeping API keys confidential and for all activity performed with them; keys are issued per account and must not be shared with or used by anyone not acting on your behalf. If you believe a key has been compromised, you must revoke it in your account settings. Records created or modified through the API are treated exactly like data entered through the app, and you are responsible for them in the same way.
If you configure webhooks, you choose the destination endpoint and are responsible for its security and availability; delivery of webhook payloads to an endpoint you configure constitutes an instruction from you to send data there. We may apply reasonable rate limits and may suspend API access that degrades the Service for other users. API features designated as beta may change or be withdrawn on shorter notice than the rest of the Service.
You are solely responsible for the accuracy of data entered into the Service. While CLRD applies deterministic rules to generate documentation, the installer remains responsible for verifying that generated documents are correct and complete before submission to any regulatory body. CLRD makes no warranty that any generated document will be accepted by any Distribution Network Operator or other authority.
Where the Service sends documents or messages to a DNO, a client, or another recipient at your direction (including from a job-specific email address), you are responsible for the content of those communications and for ensuring the recipient is correct. Where you invite another person to sign in connection with a job — a client, a teammate, or an external commissioning engineer — you are responsible for ensuring they are the appropriate signatory.
Paid plans are billed in advance on a monthly or annual cycle as selected at checkout, processed through Stripe. Subscriptions auto-renew at the end of each billing period until cancelled.
You retain all rights to the data and content you upload, and to documents generated for you by the Service ("Customer Content"). You grant CLRD a non-exclusive, royalty-free licence to host, process, and transmit your Customer Content solely as necessary to provide the Service.
The Service itself, including the software, rules engine, templates, brand, and documentation, is owned by CLRD or its licensors and is provided to you under a non-exclusive, non-transferable, non-sublicensable right of use for the duration of your subscription. No other licence is granted by implication.
You may terminate your account at any time. We may suspend or terminate your account on reasonable notice if you breach these Terms or if your continued use poses a security or legal risk to us or other users. On termination, our handling of your personal data is governed by our Privacy Policy and Data Processing Agreement.
The Service is under continuing development. We do not guarantee uninterrupted availability and may modify or discontinue features at any time. Where we make material changes that materially reduce paid functionality, we will give reasonable notice.
The Service is provided "as is" without warranty of any kind, express or implied. To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, revenues, data, or business opportunities arising from your use of, or inability to use, the Service. Our aggregate liability arising out of or relating to this agreement shall not exceed the fees you paid us in the twelve months preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be excluded or limited under applicable law (including liability for death or personal injury caused by negligence, or fraudulent misrepresentation).
Where you use the Service to process personal data of your own customers, you are the data controller and CLRD is the data processor. The terms of that processing are set out in our Data Processing Agreement, which is incorporated into these Terms by reference.
Neither party is liable for failure or delay in performance to the extent caused by events beyond its reasonable control, including network outages, power failures, acts of government, or actions of third-party suppliers.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms to a successor in connection with a merger, acquisition, or sale of all or substantially all our assets.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall remain in full force.
These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms or the Service.
We may update these Terms at any time. We will notify you of material changes by email or through the Service. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
For questions about these Terms, please use our contact form.